SugarBraid Salon Policies

At SugarBraid, we are committed to providing exceptional service in a clean, professional, and respectful environment. Please review our salon policies carefully before booking your appointment.

Appointments & Booking

All appointments must be booked online through our official booking system. A valid appointment confirmation is required to receive service. Walk-ins are accepted only if availability permits.

Deposits & Payments

A non-refundable deposit may be required to secure your appointment. The remaining balance is due on the day of service. Accepted payment methods will be communicated during booking.

Cancellation & Rescheduling Policy

We kindly ask that cancellations or rescheduling requests be made at least 24 hours in advance. Late cancellations or no-shows may result in loss of deposit and may require full payment for future bookings.

Late Arrival Policy

Please arrive on time for your appointment. Clients arriving more than 15 minutes late may need to reschedule, and deposits may be forfeited. This ensures fairness and respect for other clients’ scheduled times.

Hair Preparation Requirements

Clients are expected to arrive with clean, detangled hair unless a wash service has been booked. Excessively tangled or unprepared hair may result in an additional fee or appointment rescheduling.

Service Adjustments & Satisfaction

Please review your hairstyle before leaving the salon. Any concerns or adjustments must be addressed at the time of service. Once you leave the salon, services are considered complete and non-refundable.

Children & Guests

To maintain a calm and safe environment, only clients receiving service are allowed in the salon unless otherwise approved. Children must be supervised at all times.

Health & Safety

For the safety of all clients and staff, please inform us of any scalp conditions, allergies, or sensitivities prior to your appointment. SugarBraid reserves the right to refuse service if a condition may pose a risk.

Personal Belongings

SugarBraid is not responsible for lost or damaged personal items. Please keep your belongings secure during your visit.

Right to Refuse Service

SugarBraid reserves the right to refuse service to anyone exhibiting disrespectful, inappropriate, or unsafe behavior toward staff or other clients.

Policy Updates

These policies are subject to change at any time. By booking an appointment with SugarBraid, you acknowledge and agree to all salon policies listed above.

Thank you for choosing SugarBraid. We look forward to providing you with beautiful, professional braiding services.